Our service platform is unsurpassed in the industry. Digital Benefit Advisors is composed of experienced experts in employee benefits strategy and administration who partner closely with you to produce exceptional results. Our comprehensive services cover employee communications, plan documentation and enrollment, plus claims and billing inquiries. We deliver responsive service for day-to-day needs and access to robust firm resources for strategic issues. You benefit from counsel and assistance from our entire operation, and we truly embrace the opportunity to be an extension of your finance and human resources teams.

Information and Educational Resources

Information and education services have never been as essential as they are in today's ever-changing employee benefits environment. Beyond face-to-face meetings, telephone conversations and email exchanges, our clients have access to a comprehensive mix of resources and tools. Among the highlights:

• Benefits@Work Newsletter: A bi-monthly e-publication to help business owners save time and money, stay compliant and attract and retain a talented workforce
• Client Health Care Reform Advisories: A bi-monthly email updates clients about timely reform topics
• Customer Webinars: Quarterly educational webinars about topics that have attracted thousands of participants
• Benefits Consulting Team: A dedicated team of professionals to help you year-round with benefits needs
• Customer Advocate Center: Our representatives answer employees' questions during business hours about billing, enrollment, claims and more
• Employer Benefits Resource Center: This robust online resource delivers reliable, practical tools and state-specific information to address many HR needs. The password-protected site is practically an HR department, helping your company work smarter, find information more quickly, get the most out of your workforce and reduce costs. Valuable features include:
• Ask the Expert: Businesses can email questions to HR experts and employment law attorneys, and receive answers back within one business day
• HR FAQs: Allows employers and employees to find answers to frequently asked questions or drill down by topic
• Library: HR information and white papers, state comparison charts and a listing of informative resource centers
• Time Savers: Access to numerous HR and business tools including job descriptions and a complete database of forms, handouts, PowerPoints, quizzes, sample policies, training exercises and more
• Salary Center: Reliable, user-friendly salary data on more than 2,400 jobs
• News: HR news that affects you most
• Training: Everything you need to conduct employee or manager trainings on dozens of critical workplace topics
• HR Assist: Another award-winning, comprehensive HR and benefits resource and reference library composed and maintained by employment lawyers and HR experts

Consultation Services

At no incremental cost to you, we provide the following consultants/services: Beyond face-to-face meetings, telephone conversations and email exchanges, our clients have access to a comprehensive mix of resources and tools. Among the highlights:

• A Medicare partner to speak to Medicare-aged employees about related insurance options
• A customer advocate to assist employees with difficult-to-resolve claims issues
• An experienced professional to assist/advise about complex medical issues and claim denials
• A financial analyst to assist with preparation of Form 5500s

Employee Education and Communications

We use sophisticated technology to improve communication and reduce administrative work, including options to interact with family members and remote employees. In addition, we can provide access to a customized website for your business to house your benefits materials, plan designs, key forms and other pertinent documents. Among our capabilities:

• Develop employee communications strategies as a framework for communications pieces
• Create a customized benefits guide or summary for employees
• Plan and facilitate enrollment meetings
• Prepare audio PowerPoint presentations to maintain consistent messages for remote sites and/or new hires
• Build custom benefits websites for employees (or prospective employees)

Open Enrollment Support

Our role depends on your specific needs and may include:

• Coordinate vendor presence at meetings
• Create employee materials, including benefits summaries, employer strategy/philosophy, employee contributions, payroll deduction forms, PowerPoint presentations, etc.
• Attend employee open enrollment meetings (to facilitate or host)
• Assist with employee questions and completion of enrollment forms
• Coordinate enrollment form submissions to vendors
• Develop unique collateral material to reinforce key benefit messages (i.e. benefits website, automated PowerPoints, etc.)